F.A.Q.'s

(Frequently Asked Questions)

 

No refunds on any tickets, ever.

 

Frequently Asked Questions:

 

Q: What is 13 Stories doing about Covid-19?

A:

- We will be placing hand sanitizer stations at select locations throughout our attractions.

- We will continue using our virtual queue system so that you will not have to stand in traditionally long lines. This will maximize social distancing. You simply wait in your car or at one of our local businesses in the area of 13 Stories Haunted House until we text that it is your turn. 

- Customers will be encouraged to wear masks. We will have 13 Stories logo masks available for sale.

- All employees will wear masks when they are not able to social distance (6 ft.) or be separated by a barrier.

- Our queues will have cones or signage to mark 6 feet for social distancing.

- All customers and staff will have temperatures taken.

- Staff will be sanitizing all contact surfaces regularly.

- You will walk through the 13 Stories attractions ONLY with the group you came with. This will maximize social distancing. 

- Employees and customers are advised not to come to 13 Stories if they experiencing any Covid-19 symptoms.

- All touch surfaces in the haunts (doors, scene separating curtains, etc.) will be either removed or sanitized by crew every 15 minutes.

*** This policy may change at any time.

Q: What is a Chicken Ticket?

A: A Chicken Ticket is a flashing pacifier that you must keep in your mouth to be effective. Our monsters and other creatures have been trained to limit their interactions with those that get scared more easily. Chicken Tickets are available on site or online when you purchase admission tickets.

Q: What is this Virtual Queuing?

A: No more standing and waiting in long lines. 13 Stories Haunted House uses virtual queuing during our fall season.  

If you have or plan to purchase VIP passes DO NOT get into our virtual queue! You simply arrive, purchase tickets if needed and proceed to the front courtyard and see our host! 

 

Q: How scary is 13 Stories Haunted House?

A: Extremely. Our scares are designed to be very intense from start to finish. 

 

Q: How long does it take to go through?

A: This is a very hard question to answer as some people walk faster than others. Rest assured if you do the All Access pass you will be here for an hour or more. 

 

Q: How many go through at a time?

A: 6-8 people at a time.  We keep the groups at these numbers to maximize each patron's experience.

 

Q: Is 13 Stories really 13 Stories tall?

A: No.   

 

Q: Will I be separated from my group?

A: Maybe.

 

Q: How do I purchase tickets?

A: You can purchase tickets by clicking the TICKETS tab at the top of this page or you can purchase tickets at the door. Our box office accepts cash and plastic (credit cards - Visa, MasterCard, Discover and American Express).  You avoid ticketing lines when you order online.

Q: What rules must I follow while visiting 13 Stories?

A: We have a few basic rules which must be followed at all times: 1) Do not touch any haunt actors or staff at any time. 2) Do not bring any weapons, alcoholic beverages, or pets onto the property. 3) Respect other customers and haunt employees; no rude or lewd behavior, defacing property, etc. 4) No smoking inside the attractions, or within 15 feet of any structure (per Coweta and State Fire Code). 5) No flashlights, cell phones or cell phone lights, lighters, or flash photography inside the attractions.  Please view our waiver for more details.

 

Q: What if we walk up on another group in the haunted house?

A: Slow down to maximize your experience and to social distance.  You will not get the full effect of the attraction if you get too close to the group ahead of you or if a group walks up on your group.   It is easier to see ahead of you so we ask all groups to slow down if you see that you are getting close to the group ahead of you.  This way each scene will have a chance to "reload" and you and your group will get the best experience possible.

 

Q: Is 13 Stories Haunted House wheelchair accessible?

A: Yes, entirely.  

Q: Is there a different admission price for children?

A: No.

 

Q: How old do you have to be to get into 13 Stories Haunted House?

A: That is up to you.  Many young children have a great time, others will not make it all the way through. Even some adults get too scared to make it through.  We incorporate loud music, strobe lights, fog machines and gory scenes and creatures in our shows.  Please be aware that there are NO REFUNDS if you or a member of your party are too scared to make it through.  EVEN IF you have not started the show.  Once the ticket is purchased there are no refunds.  We provide Chicken Doors throughout.  

 

Q: How old do you have to be to get in to Apocalypse Zombie Kill Experience?

Any age.  Just be mindful that the M4 assault rifles are as heavy as the real thing.  Smaller kids may not be able to make it all the way through with one. Keep in mind that Apocalypse Zombie Kill is only available on select dates. See our Calendar for more info.

 

Q: Do you offer group discounts?

A: Not for 2020. Every starting ticket price has been lowered $12 for this season. For groups over 100 we may change our minds. In that case 

 

Regular pricing please see the Tickets page.

 

There are absolutely no group rates offered on site.  This means that you cannot use group rates with coupons.  If you show up with less in your group than you reserved you will be charged that group price.   Note: Coupons sometimes are much better than the group rates if you can come those non-peak dates.   

 

Q: How can I join the crew of 13 Stories Haunted House?

A: Click the Work @ 13 link to join our Facebook Cast Group.  Our updates are posted there.

 

Q: How old do I have to be to work for 13 Stories Haunted House?

A: You must be 16 or over. If you are under 18 you will need to have your parent's permission. Go to our jobs page for more info and join our Facebook Casting Group HERE.

 

Q: Will 13 Stories close if it rains?

A: No.  At 13 Stories Haunted house we have one of the largest buildings in the haunt industry.  We are all indoors.    

 

Q: Are there live rats (snakes, spiders, cockroaches, clowns, chain saws, etc.)?

A: Maybe.  We have "Chicken Doors" throughout for you "chicken" types.  No animals, if inside,  would ever be close enough to bite you.  

 

Q: Will they throw me out of a window?

A: Probably not.

 

Q: Will I have to sign a waiver?

A: Yes. All patrons may be required to sign a waiver. Our waiver is also on the back of all tickets received at 13 Stories. If you are under 18 a parent or guardian can sign a waiver for you.  You can print a waiver at home by clicking here.  Your parent or guardian does not have to be present when you come to 13 Stories.

 

Q: Will we get our money back if we make it all the way through?

A: No. The haunted house that gives you your money back if you make it to the end does not exist.

13 Stories Haunted House reserves the right to correct any errors on this site.  We also reserve the right to refuse service to anyone. 

 

 

 

 

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